Contact Us

Contact Us at Videri Australia

For care enquiries and general enquiries, please complete the form below and a member of our team will be in touch.

For any urgent enquiries, please call our team on 1300 015 406.

For email enquiries, please contact us at info@videri.com.au, Should you need to send us something by post, our postal address is:

425-429 Pacific Highway
Crows Nest NSW 2065

Want to work with us?

If you are looking for available positions or career opportunities at Videri Australia, please visit our Work With Us page or contact us at jobs@videri.com.au. You can also view our listed job openings on Seek.

Have you got feedback to share?

If you have feedback on our Videri Australia homes, service, support, communication, or anything else you’d like to share, please email our Quality Manager at feedback@videri.com.au.

Let's talk

Wherever you are in your journey, we are here for you.

Call us on 1300 015 406 or share your details via our form and we will be in touch.

“We are so happy with how Sarah has settled in to Killara. The staff are magnificent also the change in Sarah is for the best. She is getting so involved with everyday activities, going out on bus trips to dog parks, we have not seen Sarah so happy for a long time. The interaction she’s having with the cleaning, mowing the lawn, flower arranging and all the activities she gets involved with is magnificent. Also her dancing and singing with the staff. And to top it off they have reduced Sarah’s medications which we feel is making enormous changes for the good, many thanks to all involved to giving Sarah a better life, cheers…”

– Killara, August 2023

Helpful reading, when you're ready

Take a moment. When you feel ready, we’ve gathered thoughtful notes and real answers to questions we’re often asked, designed to support you through each step.

How can I start the conversation about my loved one’s needs?

When you get in touch with us, via our contact us form or by calling our team on 1300 015 406, our specialist team will help you understand how we are doing dementia differently. We also encourage you to ask any questions you might have, and lean on our team for support during this time. After touring one of our homes, your loved one will receive a unique initial assessment in the comfort of your own home. This initial assessment will help to build a relationship with the person who will be receiving dementia specific aged care, as well as to get an understanding of what makes them unique and what specialist services they will need.

How can I contact one of your homes?

To ensure the safety and privacy of our residents, we do not publish contact information or addresses of our homes. To be in contact with one of our homes, please call our team on 1300 015 406.

How can I learn more or arrange a visit to a Videri residence?

We encourage families to visit our homes to experience our unique model of care firsthand. To book a tour click here (link to book a tour page) or contact us on 1300 015 406.

Who can I speak to about pricing and funding?

Understanding the financial aspects of dementia care is crucial for families, and it can certainly help when planning for the future. We are an independent, private model of care, welcoming self-funded, Support at Home (previously Home Care Package) and NDIS residents. We operate with a daily fee model with no upfront RAD or ACAT assessment required. Everybody’s circumstances are different, and our team can assist you with case management and accessing funding. Contact us via the form on this page or call our team on 1300 015 406.

How do I find out more or register my interest in the 5-day Government Funded Rementia Together retreat?

You can find out more or register your interest in our 5-day retreat here.

How do I find out more or register my interest in the dementia Education Workshops?

You can find out more or register your interest in our Education Workshops here.